Customer Reviews
Very impressed with delivery of my car to my home. Very pleasant staff. Recon did a nice job
Everyone in the dealership was so very helpful as we leased our new Cadillac Optiq.
I was waited on right away and was done accurately according to what I was told. Staff was courteous and friendly, a far cry from how I was treated at other east side Cadillac dealers.
The name reflects the quality of work and the manner that they handled the repairs from start to finish. Truly a Class Act! From Matt, Tom and Amir greeting you and offering you all the conveniences to ease the burdensome of having to bring your vehicle in for repair. They continuously keep you informed of the status of your vehicle when in repair. To the service manager, Jennifer, always shadowing the jobs and at times stepping in to help resolve the issue in a VERY PROFESSIONAL Way assuring you that "they have your back. " I just started bringing ... Read More DealerRater - Aug 8, 2026
Mathew in service is top notch! Brought my Cadilac XT6 in for service and a warranty issue with air. Not only did he work on getting it in fast, he knew with a family and kids we needed a loaner. Brought it in Friday, parts ordered and picking up loaner today!
Tom does a great job in service department very professional and lets you know day buy day what’s going on with your car
Anthony T is the best Cadillac salesman EVER! He took his time with us, explained all the details of the car needed at time of delivery and very responsive to our calls.
Your Service Department representatives, Tom, Matthew and Amir always provide excellent service and support. But I am not impressed with your Service Department's Technicians quality of work. This is the third service visit in the last 12 months where I had to return my 2017 CT6 vehicle due to issues that I expected to be taken care of or identified and reported to me when I picked up the vehicle. I beginning to loose a little faith in the quality of service that I am receiving. I have not given up but cautious. Very loyal customer.
thank you, Tim Bennett, for going the extra mile as I've been physically challenged due to recent surgery!
I truly value the knowledgeable, professional friendly service rendered by the Service Dept at Classic Cadillac.
Service center staff is phenomenal. There really is not any room for improvement for this department.
When they rotated my tires, they tore up my valve stem caps so I will need to replace them now only. So not very happy with the poor workmanship.
Professional outfit with excellent and caring staff. Made my purchase of the vehicle so easy.
It is always a pleasure to take my vehicle in for service. Everyone is pleasant knowledgeable, and respectful.
Classic has a Very Good Service Dept. and Very Good Service team to assist you with your vehicle needs.
I am driving my 2nd Escalade ESV and the service department at Classic is top notch. Kindness, patience and helpfulness are 3 words that describe the team in the service department. Jennifer is a great leader and Tom and Matt are always so great to work with.
The sales team at Cadillac were amazing fast and friendly. They definitely have one of the best sales team at classic.
I purchased this vehicle on line through car gurus. Everything went smoothly. The delivery was good but wished the delivery driver spoke English.
It was a bad situation turned into a good one The help of Aubrey especially went out of her way
First time coming to Classic. Don Ashba made the entire car buying experience easy. He was wonderful to work with.
I have been coming to this Dealership for 10 years and I'm completely satisfied
This dealership is top notch. Their service department is extremely efficient. Great customer service all the way around - from sales to service. Would highly recommend if you are interested in a Cadillac.
Worked quickly and efficiently. Gave me a loaner while my car was in the shop
Great customer service! Got an appointment for 30,000 mi maintenance within days. Comfortable waiting room provided drinks and snacks. When my car’s maintenance was complete, it was also cleaned inside as well as out. I will definitely continue to bring my car here for future needs.
Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was good enough to puck it up and charge for me
Out of state buyer,dealership went above and beyond to accommodate me,and the salesman,Don Ashba was extremely helpful and made me feel comfortable with the purchase of the vehicle electronically,delivery was on schedule and we love our cadillac.
I have been going to classic Cadillac since 2020. I have worked with Tim Anthony, Pete and Don and with every vehicle I purchase I have a great experience.
Fast service and easy to get scheduled. Accommodate any needs you may have without issue
Timely service and a nice, washed car in return! I feel good about Classic Cadillac servicing my XT5. Running smoothly now!
Mark B. was a great salesmen. He made the entire experience flawless. This is our 3rd purchase from Cadillac and we are very pleased with the product they make and the staff at Mentor Cadillac.
Made a great deal on a '26 LYRIQ...fully electric! The process couldn't have been better. Gloria was a great help in making the deal happen as well as Aubrey the GM! Thanks for working with us on this great car...our first EV!
I dropped my FJ off the night before it was to have some reconditioning done, and was pleased with the service—my car had several minor dents, a chip in the windshield, and some pavement paint on the moldings—everything was repaired the next day, was completed on time, and they did a fantastic job for a reasonable price. Very satisfied, and will recommend to other people that might need this service.
Great service department. Matt and Tom are always friendly, accommodating and willing to do what it takes to make you happy and satisfied when you leave the dealership. I always leave feeling confident the work was completed professionally.
It was the simplest, most straight forward and honest car buying experience ive had in years.
Test drive with rewards debit card. Pleasant and quick negotiation. Fast delivery with gleaming car inside and out. Previous positive experience with the service department and salesman were a plus.
I was completely satisfied with help and the time they spent with me to learn my new car,courteous and professional and won’t hesitate to recommend your dealership.
Quick service, good service, very accommodating. They always take care of the customer. That’s why we always use them.
One of the easiest car-buying experiences I’ve ever had.. Gloria was fantastic and very helpful.
Tim is the best, I love Classic, even though I live over an hour away, it is my preferred dealership because of how well they handle customer relations and value your time!
Always wonderful to work with when needing service! Tom is the best there! I really appreciate the service center...I wish prices were better compared to regular repair shops in the area!
Nice job, fairly good on wait time, love the car wash, and friendly employees always.
Everyone was friendly and very pleasant. My salesperson, Gloria, was the best. Very easy going and helpful!
Excellent service, prompt service, explained every thing, did routine maintenance service and fixed the problem.
Classic sales and finance departments did an excellent job helping me decide which car is the right one for me. I appreciated their transparency, professionalism, honesty and commitment.
I had the best experience buying a car from this dealership. Mark was extremely helpful and worked with me for weeks to find the exact car I wanted. Highly recommend anyone looking for a car, to stop in and meet with Mark!
Great service at Classic Cadillac oil change and detailing were very fast, thorough, and professionally done.
I had a great experience with Don Ashba at Classic Cadillac in Mentor. He took the time to walk me through my options between two used GMC Acadias and helped me land on the right one, plus got me set up with a solid warranty.
Recently had a check engine light and driver assist warning come on, brought it in, and everything was covered under that warranty—no hassle at all. While it was there, I had them do brakes and an oil change too, and the pricing was very reasonable. They even gave me a courtesy car, which made ... Read More Google - Apr 29, 2026
Very professional!
has a car protection fee, without options not to buy thats added to the price of the deal
Always seem to have the car I'm looking for. Process was timely car is just what I wanted, drives great
The service was excellent, the wait time was excellent, the staff was polite and kind, I will refer anyone to Classic Cadillac.
Buying the car over the Internet with Gloria was effortless. We were able to agree On an outdoor price plus shipping to get to my home. Now the Shipping took a little bit to get it to my home but once it was here it was OK.
Zach and the team at Classic Cadillac did a wonderful job putting together an offer for our new XT5. Our experience was EXEMPLARY.
Everyone was friendly and polite and was knowledgeable about what was to take place, keep up the good work
Matt Kunsman and the service department provided exceptional service for us on multiple occasions! We had several issues and Matt and his team resolved each and every one.
The service department has great customer service. On time. Answer my questions in a manner I can understand. Very helpful.
I have experienced great service from the personal once the miscommunication of the parts required for my repair was achieved. The service personal demonstrated great professionalism. .
Needed some follow up service on my new car under a warranty I had purchased. The service writers were very kind. They gave me a loaner car to use for two days. It had a beautiful blue with white interior. It was the electric, Optiq. I really enjoyed driving it. The service department did a fine job with my car.
I have been to so many dealerships, and Classic Cadillac has by far given me my best experience when purchasing a vehicle. I worked with Don, and he was so personable, understood what I wanted and delivered. Also, Brianna in finance has gone above and beyond to ensure that I have been taken care of and provided all other information I needed. It really was very welcoming to be there. Highly recommend! Thanks again for an easy process and a great experience. Kris
Salesperson Tim and the Cadillac team were Awesome! Great job selling us on vehicle...great perks resulting in agreeable financing and purchase price.
The service department is always great! I feel like a very valued customer every time! Everyone is so friendly and helpful.
As always. The service team is respectful, friendly, knowledgeable, and very helpful.
Everyone I worked with thought my purchase was so friendly, knowledgeable, and helpful in every way possible! Gloria was hands down the best salesperson I’ve ever worked with in my life. I never felt pressured and I truly felt like she had my best interest in mind from the very beginning. Also, Bri from finance was incredibly knowledgeable and made me feel very confident and comfortable in such a big purchase! She took her time to answer every question I had, and made everything very clear throughout the entire process! Due to these two people and their fantastic customer ... Read More DealerRater - Mar 22, 2026
Easy peasy. Classic picked up on schedule and did complete update on the electric Lyriq very timely. Returned the car clearer and all updates timely.
Tom is the man . Never have to worry about a thing when he is involved
Very nice experience. All employees in the service department were very helpful. My loaner car was great.
The DealershipCustomer sevice was outstanding,Tom Haardmanwas my service Rep. very nice and knowledgeable about car and operations.
Friendly, knowledgeable service advisors. My problem was resolved to my satisfaction. Nice waiting area with TV and snacks.
Received a call that the car was received and ready. When we arrived, Zach was ready with the paperwork, and we proceeded, including going out to the car for a look in the very cold weather. I liked the preparation and readiness of Classic. This was on a Saturday evening. Everyone was professional. We didn't feel rushed.
Mark Bondurant was great on the purchase of my certified Cadillac. Made everything go smoothly. Brianna in financing did a great job walking through and explaining everything. I've always been happy with Classic Auto Group that's why I buy my cars there.
Great service. Could not ask for anything more. Tom took his time and explained everything.
Great staff great lounge and enjoy the extra touches in making you feel important.
Great experience. Very easy to complete purchase.
Visiting Classic for sales or service is always a pleasant and efficient experience. I have been utilizing Classic Cadillac for over 10 years, and Classic Chevrolet before that. There is a reason for that degree of loyalty: a general policy of quality.
Very happy with Sales and overall experience with the process. My biggest concern is with the 172 point inspection. I have concerns how those inspections were performed, for instance, as after only one week after sale the wipers were not effective - not torn or damaged but just worn. I have a few other concerns regarding the certification process. However,, , so far dealings (with this dealership (Sales and Service) has been very positive
They did a great job as always , not only changed the oil but rotated the tires and cleaned the car
It took 4 times of shopping at Classic since the early 90’s to find a salesman that listened to what WE wanted. Zack was great, not pushy like so many others we’ve talked too. The others that helped with finishing the sales were also wonderful.
Gloria is the real deal! super knowledgeable, honest, and down to earth. Ask for her when you are considering purchasing a vehicle!
I had an absolutely great experience from the moment stepping in the door to the moment I left. Gloria took awesome care of me throughout the entire sale, no pressure with anything and was such a pleasure to work with. Bri from finance was a rockstar and made everything a breeze! And Aubrey did a great job overseeing the sale and helped when needed, also had good snacks 🙂 I highly recommend stopping in!
Everybody there is very friendly. But to have to wait an hour and 40 minutes for an oil change and tire rotation is ridiculous. And owning a Cadillac, I would really think that I would get it back looking beautiful. I had to take it through a car wash after it got washed there. It looked horrible. When I owned a BMW, I would get my car back looking amazing inside and out. I’ve never had that experience with Cadillac.
Matt annd Tom are always professional and awesome to work with. Porter did a great job too!
The attentive staff is very helpful with any/all questions. The service people listen and do their best to see that things are done correctly.
I had my car there, they wanted to charge me double to triple any one else’s prices. When I picked it up they could even run it through a car wash after me spending a few hundred dollars. We get much better customer service with our ford!
These guys did such a great job!
Wanted a red Caddy with beige or tan interior. After nearly a year of hearing excuses why it wasn't in, Hubs called again. Now, he talks to the new sales manager. We get the car in two days!! Walking in we received good communication, thorough go-through on paperwork and and a lesson about operating car features. Very pleased. Ask for Moe.
Service appointment. Personnel were very pleasant and informative. My vehicle was serviced in less than an hour. The repair works well.
Everyone there is very nice, friendly, work is done very quickly, the car comes back so clean neatly I appreciate all the service and the people go there. This is my fourth Cadillac in three years, highly recommend Classic cadillac, and Anthony Trivisono is our salesman.
Their service team is great! I will be taking make car there for all required maintenance.
We've done business with Classic Cadillac for over 2 years between sales, finance and service. Most recently our XT6 was in the service department for repairs. They provided a comparable loaner, explained the repairs and ensured everything was covered under warranty. Easy from start to finish.
Terrific service. Work finished very quickly. Staff very friendly. Nice to have coffee and snacks if wanted.
Great dealership, courteous professional follows up on appointments best dealership for Cadillac owners ever in the world
Great experience buying a car from Classic Cadillac. Don, the sales representative and Nick, the sales manager both went above & beyond to help me make the right buying decision. They were very flexible to work around my schedule. They were patient with my questions. I would highly recommend Classic Cadillac.
Always great service with Cadillac!
1st Class dealership. What you would expect from Cadillac. Pleasant, well-informed personnel work with you in equally pleasant surroundings. And, most of all, you are buying a Cadillac.
The most exceptional service and culture I've ever experienced at a dealership, I highly recommend this group to anyone