Customer Reviews
Timely service and a nice, washed car in return! I feel good about Classic Cadillac servicing my XT5. Running smoothly now!
Mark B. was a great salesmen. He made the entire experience flawless. This is our 3rd purchase from Cadillac and we are very pleased with the product they make and the staff at Mentor Cadillac.
Made a great deal on a '26 LYRIQ...fully electric! The process couldn't have been better. Gloria was a great help in making the deal happen as well as Aubrey the GM! Thanks for working with us on this great car...our first EV!
I dropped my FJ off the night before it was to have some reconditioning done, and was pleased with the service—my car had several minor dents, a chip in the windshield, and some pavement paint on the moldings—everything was repaired the next day, was completed on time, and they did a fantastic job for a reasonable price. Very satisfied, and will recommend to other people that might need this service.
Great service department. Matt and Tom are always friendly, accommodating and willing to do what it takes to make you happy and satisfied when you leave the dealership. I always leave feeling confident the work was completed professionally.
It was the simplest, most straight forward and honest car buying experience ive had in years.
Test drive with rewards debit card. Pleasant and quick negotiation. Fast delivery with gleaming car inside and out. Previous positive experience with the service department and salesman were a plus.
I was completely satisfied with help and the time they spent with me to learn my new car,courteous and professional and won’t hesitate to recommend your dealership.
Quick service, good service, very accommodating. They always take care of the customer. That’s why we always use them.
One of the easiest car-buying experiences I’ve ever had.. Gloria was fantastic and very helpful.
Tim is the best, I love Classic, even though I live over an hour away, it is my preferred dealership because of how well they handle customer relations and value your time!
Always wonderful to work with when needing service! Tom is the best there! I really appreciate the service center...I wish prices were better compared to regular repair shops in the area!
Nice job, fairly good on wait time, love the car wash, and friendly employees always.
Everyone was friendly and very pleasant. My salesperson, Gloria, was the best. Very easy going and helpful!
Excellent service, prompt service, explained every thing, did routine maintenance service and fixed the problem.
Classic sales and finance departments did an excellent job helping me decide which car is the right one for me. I appreciated their transparency, professionalism, honesty and commitment.
I had the best experience buying a car from this dealership. Mark was extremely helpful and worked with me for weeks to find the exact car I wanted. Highly recommend anyone looking for a car, to stop in and meet with Mark!
Great service at Classic Cadillac oil change and detailing were very fast, thorough, and professionally done.
I had a great experience with Don Ashba at Classic Cadillac in Mentor. He took the time to walk me through my options between two used GMC Acadias and helped me land on the right one, plus got me set up with a solid warranty.
Recently had a check engine light and driver assist warning come on, brought it in, and everything was covered under that warranty—no hassle at all. While it was there, I had them do brakes and an oil change too, and the pricing was very reasonable. They even gave me a courtesy car, which made ... Read More Google - Apr 29, 2026
Very professional!
has a car protection fee, without options not to buy thats added to the price of the deal
Always seem to have the car I'm looking for. Process was timely car is just what I wanted, drives great
The service was excellent, the wait time was excellent, the staff was polite and kind, I will refer anyone to Classic Cadillac.
Buying the car over the Internet with Gloria was effortless. We were able to agree On an outdoor price plus shipping to get to my home. Now the Shipping took a little bit to get it to my home but once it was here it was OK.
Zach and the team at Classic Cadillac did a wonderful job putting together an offer for our new XT5. Our experience was EXEMPLARY.
Everyone was friendly and polite and was knowledgeable about what was to take place, keep up the good work
Matt Kunsman and the service department provided exceptional service for us on multiple occasions! We had several issues and Matt and his team resolved each and every one.
The service department has great customer service. On time. Answer my questions in a manner I can understand. Very helpful.
I have experienced great service from the personal once the miscommunication of the parts required for my repair was achieved. The service personal demonstrated great professionalism. .
Needed some follow up service on my new car under a warranty I had purchased. The service writers were very kind. They gave me a loaner car to use for two days. It had a beautiful blue with white interior. It was the electric, Optiq. I really enjoyed driving it. The service department did a fine job with my car.
I have been to so many dealerships, and Classic Cadillac has by far given me my best experience when purchasing a vehicle. I worked with Don, and he was so personable, understood what I wanted and delivered. Also, Brianna in finance has gone above and beyond to ensure that I have been taken care of and provided all other information I needed. It really was very welcoming to be there. Highly recommend! Thanks again for an easy process and a great experience. Kris
Salesperson Tim and the Cadillac team were Awesome! Great job selling us on vehicle...great perks resulting in agreeable financing and purchase price.
The service department is always great! I feel like a very valued customer every time! Everyone is so friendly and helpful.
As always. The service team is respectful, friendly, knowledgeable, and very helpful.
Everyone I worked with thought my purchase was so friendly, knowledgeable, and helpful in every way possible! Gloria was hands down the best salesperson I’ve ever worked with in my life. I never felt pressured and I truly felt like she had my best interest in mind from the very beginning. Also, Bri from finance was incredibly knowledgeable and made me feel very confident and comfortable in such a big purchase! She took her time to answer every question I had, and made everything very clear throughout the entire process! Due to these two people and their fantastic customer ... Read More DealerRater - Mar 22, 2026
Easy peasy. Classic picked up on schedule and did complete update on the electric Lyriq very timely. Returned the car clearer and all updates timely.
Tom is the man . Never have to worry about a thing when he is involved
Very nice experience. All employees in the service department were very helpful. My loaner car was great.
The DealershipCustomer sevice was outstanding,Tom Haardmanwas my service Rep. very nice and knowledgeable about car and operations.
Friendly, knowledgeable service advisors. My problem was resolved to my satisfaction. Nice waiting area with TV and snacks.
Received a call that the car was received and ready. When we arrived, Zach was ready with the paperwork, and we proceeded, including going out to the car for a look in the very cold weather. I liked the preparation and readiness of Classic. This was on a Saturday evening. Everyone was professional. We didn't feel rushed.
Mark Bondurant was great on the purchase of my certified Cadillac. Made everything go smoothly. Brianna in financing did a great job walking through and explaining everything. I've always been happy with Classic Auto Group that's why I buy my cars there.
Great service. Could not ask for anything more. Tom took his time and explained everything.
Great staff great lounge and enjoy the extra touches in making you feel important.
Great experience. Very easy to complete purchase.
Visiting Classic for sales or service is always a pleasant and efficient experience. I have been utilizing Classic Cadillac for over 10 years, and Classic Chevrolet before that. There is a reason for that degree of loyalty: a general policy of quality.
Very happy with Sales and overall experience with the process. My biggest concern is with the 172 point inspection. I have concerns how those inspections were performed, for instance, as after only one week after sale the wipers were not effective - not torn or damaged but just worn. I have a few other concerns regarding the certification process. However,, , so far dealings (with this dealership (Sales and Service) has been very positive
They did a great job as always , not only changed the oil but rotated the tires and cleaned the car
It took 4 times of shopping at Classic since the early 90’s to find a salesman that listened to what WE wanted. Zack was great, not pushy like so many others we’ve talked too. The others that helped with finishing the sales were also wonderful.
Gloria is the real deal! super knowledgeable, honest, and down to earth. Ask for her when you are considering purchasing a vehicle!
I had an absolutely great experience from the moment stepping in the door to the moment I left. Gloria took awesome care of me throughout the entire sale, no pressure with anything and was such a pleasure to work with. Bri from finance was a rockstar and made everything a breeze! And Aubrey did a great job overseeing the sale and helped when needed, also had good snacks 🙂 I highly recommend stopping in!
Everybody there is very friendly. But to have to wait an hour and 40 minutes for an oil change and tire rotation is ridiculous. And owning a Cadillac, I would really think that I would get it back looking beautiful. I had to take it through a car wash after it got washed there. It looked horrible. When I owned a BMW, I would get my car back looking amazing inside and out. I’ve never had that experience with Cadillac.
Matt annd Tom are always professional and awesome to work with. Porter did a great job too!
The attentive staff is very helpful with any/all questions. The service people listen and do their best to see that things are done correctly.
I had my car there, they wanted to charge me double to triple any one else’s prices. When I picked it up they could even run it through a car wash after me spending a few hundred dollars. We get much better customer service with our ford!
These guys did such a great job!
Wanted a red Caddy with beige or tan interior. After nearly a year of hearing excuses why it wasn't in, Hubs called again. Now, he talks to the new sales manager. We get the car in two days!! Walking in we received good communication, thorough go-through on paperwork and and a lesson about operating car features. Very pleased. Ask for Moe.
Service appointment. Personnel were very pleasant and informative. My vehicle was serviced in less than an hour. The repair works well.
Everyone there is very nice, friendly, work is done very quickly, the car comes back so clean neatly I appreciate all the service and the people go there. This is my fourth Cadillac in three years, highly recommend Classic cadillac, and Anthony Trivisono is our salesman.
Their service team is great! I will be taking make car there for all required maintenance.
We've done business with Classic Cadillac for over 2 years between sales, finance and service. Most recently our XT6 was in the service department for repairs. They provided a comparable loaner, explained the repairs and ensured everything was covered under warranty. Easy from start to finish.
Terrific service. Work finished very quickly. Staff very friendly. Nice to have coffee and snacks if wanted.
Great dealership, courteous professional follows up on appointments best dealership for Cadillac owners ever in the world
Great experience buying a car from Classic Cadillac. Don, the sales representative and Nick, the sales manager both went above & beyond to help me make the right buying decision. They were very flexible to work around my schedule. They were patient with my questions. I would highly recommend Classic Cadillac.
Always great service with Cadillac!
1st Class dealership. What you would expect from Cadillac. Pleasant, well-informed personnel work with you in equally pleasant surroundings. And, most of all, you are buying a Cadillac.
The most exceptional service and culture I've ever experienced at a dealership, I highly recommend this group to anyone
Always responsive, thorough and accommodating. Treat you like family! I have referred many family members to Classic over the year!
Every person I spoke to was polite, helpful and professional. All of my questions were answered satisfactorily. I had a lot of questions!
Hands down, this is my first choice for their location, kindness, professionalism and their pricing integrity.
Great service and customer care from Matt, Amari, and Gordon…they were knowledgeable, effective and truly care about the customer.
Don and Brianna were both professional and helpful, should I be in need for another vehicle I would not hesitate to purchase from them again.
Staff is friendly and helpful. Sometimes the appointments are days out. Mostly because of the high demand auto.
Huge thank you to Gloria at Cadillac Mentor! She made the entire process seamless with great follow-up and communication. She promised to help me out of a tough situation and truly delivered. Best car-buying experience I’ve had. My mom and I both left happy, and the gift for her 2025 XT5 key was such a thoughtful touch.
Tom, Matt, and Amari are assets to this dealership. all three were very kind and professional. I also appreciate the tech that serviced my car.
I want to give the biggest thank you to Gloria at Cadillac Mentor! She made this experience completely seamless with her consistent follow-up and clear communication. She told me she would help me get out of a tough situation — and she truly delivered.
This was, hands down, the best car-buying experience I’ve ever had. The level of customer service was exceptional. My mom and I both left happy, and I truly appreciated the thoughtful gift for her — she now has a stylish Cadillac keychain to go with her 2025 XT5 key!
Thank you to the entire team, from the sales ... Read More Google - Jan 17, 2026
Since we were from out of state, it is important to have good communication when shopping long distance for a vehicle. Brianna was fantastic! After we decided to purchase the car, weather became a possible issue with the pickup and Brianna kept us updated and was willing to work with us however the weather worked out. When we did arrive, she had everything prepared and ready to go for an efficient transfer process. She was very pleasant and nice to work with! Probably the best experience I've had purchasing a vehicle.
On another note, we did find an issue ... Read More DealerRater - Jan 15, 2026
Nick was helpful in addressing my questions on some of the technical aspects of the rea view camera/Nav Screen. Classic BMW and Lexus wait areas seem to be a little mor spacious and nicer in amenities.
Staff was very welcoming. Can’t say enough good things about them! The car was everything we imagined. Coming from out of town, they had everything ready and set us up for safe travels back home. Staff, was timely, professional, and caring.
Their was a technical issue with the Caddilac your team fixed the problem thus far .
I have driven Cadillacs for over 15 years and have had nothing but excellent service in sales and service.
Classic Cadillac excel in customer service. I have owned several vehicles and never have I encountered the friendly service and professionalism I consistently receive from their service department staff and leadership (Tom is a gem). They go above and beyond my expectations each time they are servicing my vehicle. I recommend them regularly.
Service was completed earlier than expected and over a holiday. Staff was wonderful, excellent experience.
These people are Genuine, the sales manager Peter is awesome and the sales Brianna feel like old friends.
Very good experience. Brianna and Aubrey were excellent! Very smooth process. Would definitely buy there again.
Matt in the service department took great care of my car. He was very professional always very courteous and a whole service department was fantastic. I’ve been a customer for a long time.
I have been with Mazda for many years. They are a top company. I have been dealing with Phil Albert ever since I came to Mazda. He is the best car person I have ever met. If you are looking for a car, Mazda is the place. If you are looking for someone to sell or lease you a car, Phil Albert is the one to go to. I have leased all my cars with him. He is honest, he is a hard worker, and he will give you a fabulous experience. He is one of a kind.
Great communication and very up front. The process was easy and everyone was very helpful. The customer service was great and I couldn’t ask for anything more.
Brought my car in for routine maintenance and car was clean and ready when promised. Great service team at Classic Cadillac!
Excellent customer service with fast, reliable repairs. A great experience from start to finish. Highly recommend
It was a good experience and they found a new car that worked for me.
Everyone at the dealership was very friendly and accommodating. Seemed like a family. The dealership was responsive to our business and treated us with dignity and respect. We would highly recommend this dealership to our friends and family.
I am always impressed with the Professional service, attention to detail, and courteous people. Greatly appreciated. 1976