Customer Reviews
Great folks working in the Service Department. Tom Hardman is very knowledgeable and professional and polite.
Your salesmen Don was very nice to me and my husband; both he and Brianna made the car purchase easy and comfortable. THANKS!
Comfortable, clean, very knowledgeable staff-kind polite. And the work is done correctly on the first visit.
Working with Classic Cadillac has always been a pleasant experience. Both sales and service are courteous and professional without being pretentious.
I'm very satisfied with classic Cadillac service great the service excellent and staff were professional and polite good job. Thank you
Friendly service and fast I like the video after service and the clean waiting room
My oil light came on, which has never happened before I just keep a close eye on the percentage of my oil and at that time I had 17% left. I drive an older Cadillac so I was very concerned so I went online to see when I could get an appointment and it wasn’t until the following week, I was concerned because as I said, my oil light has never come on. I called Anthony Trivisonno and he got me in the following day for an oil change and tire rotation. He is amazing and a great asset to ... Read More DealerRater - Nov 2, 2026
As always, service was excellent start to finish. They always take good care of me.
The service department was very flexible with my appointment and having a loaner. Service was done quickly and suv was waged and cleaned.
The service department here is clean and the people are very friendly. Matt did a very good job. He is exceptional.
From the time you drop off your car everything and everyone is very knowledgeable and helpful Service department is the best
Excellent service department, they always fix the car exactly as it is quoted. They offer courtesy porter service and when my car required to be kept overnight, I was provided a loaner vehicle at no extra charge. As they say you get what you pay for!!
We had a great experience from start to finish buying our car at Classic Cadillac. Everyone was so nice, low pressure, and helpful! Highly recommend! We're so happy with our purchase and happy we chose this dealership!
I am extremely disappointed regarding the poor job someone did by not detailing the vehicle from top to bottom, before clear coating it. It wasn’t hand washed because you can see swirl marks as though it went thru a car wash .DIRT is sealed in from the clear coat. Who does this?
There are several deep scratches in the paint job.
I pointed these discrepancies to Matt Kunsman in Service took photos I ,
Also
Spoke to theyoung lady who I paid for the clear coat also witness the dirt. The tire rims weren’t even cleaned.
I have plans ... Read More DealerRater - Oct 24, 2026
.Did a very good job from start to finish. Everyone involved with my purchase were very friendly and professional, especially Tim and Briana!
I have been purchasing vehicles from this dealership for over ten years and Anthony Trivisonno has always been professional and very knowledgeable.
I was very satisfied with Matt and the service I received regarding my xt4 Cadillac.
Very pleased with this outstanding service! Personnel was very informative. A great place for all my automotive needs!
My service representative was helpful in scheduling the appointment and making recommendations for services needed.
Highly recommend asking for Don Ashba if you are in the market to buy a car!!! Sales rep, Don Ashba, and the sales manager, Nick, did a fantastic job! I wandered into the dealership on a whim bc I bought a 2024 Audi Q3 and traded in a 2014 CTS from the dealership next door a year ago and ended up not being thrilled about the German engineering and car in general. Big mistake! But we live and learn. Thankfully, they gave me a deal I couldn’t resist today and I am much happier with my purchase of my new (to ... Read More Google - Oct 17, 2026
From Sales to Service, this Dealership cares about their customers. The entire team is genuine !
Did a very good job. Listened to your issues and wanted to resolve them. Friendly and professional.
Tom is always kind and goes above and beyond for each and every customer. I’m not sure why he isn’t the service manager yet but he should be with how hard he work and how knowledgeable he is
Oil change and tire rotation was done correctly . I took my Genesis GV80 for the same service with bad results. They did not rotate the tiers at all . I marked them before. Also oil filter was not changed . I marked old filter before service. That BAD service was Classic Genesis. Cadillac service very good.
Ask for the repairs and was surprised to learn they were under warranty the service took longer than I thought, otherwise ok
Service area was great Matt Kunsman and Tom Hardman really wanted me to continue coming to classic cadillac thanks to Jim Brown.
I bought my second escalade today from this dealership. Mark Bonderaunt and Mo were fantastic to deal with. This is an A+ dealership to work with. The campus is spotless, selection is second to none and the staff is knowledgeable about their product they are selling the their customers. Always had nothing but a great experience here even when my vehicle had to get serviced. Highly recommend them to anyone looking for a Caddy!
Everybody at this dealership was kind and courteous. There was no pushy sales tactics. No one tried to sell us anything extra. It was a very simple and straightforward transaction. We appreciated the directness and honesty.
I just bought my 10th Cadillac from this dealer , liked them all! Also great service!
I dont usually have a 5 star review for car dealerships but classic Cadillac earns it. Great communication, great effort, fair price, and just all around great customer service. Thanks to Tim and nick.
Staff is great. This is my 5th vehicle from Classic. Tim, Mo and Nick have been awesome with all of my purchases. Thank you.
Treated with a high level of respect from the moment I walked in. Sales associate and sales manager were very knowledgeable and easy to talk to. Definitely a next level dealership. Would recommend anyone looking for a special place to purchase a car visit this place. A++++++
Tom Harmon is great at his position. However I am totally turned off by everything Cadillac due to my very expensive multiple car troubles happening to my well cared for babied 2017 ATS with 62K miles on it. This is our fourth Cadillac and we have finally learned our lesson.
Don Ashba was easy to work with. Knowledgeable, helpful, and overall great guy. The technical expert there is top notch, they got my car set up and ready quickly.
Overall, a totally pleasant experience for purchasing a new vehicle. Gloria the salesperson was awesome, helpful from the beginning to delivery day.
Once I arrived, the techs were timely. They took my car right away and kept me informed. They made me aware of a recall of which I had not yet received info. Overall everything went well.
The dealership has a calming environment and the staff is a reflection of that as well. All of our needs were met and more. It was a pleasure to experience this purchase. We will continue to have a relationship with this team.
Gloria was very helpful with our vehicle expectations. Very knowledgeable and professional. Outstanding service with all staff! Very happy with our purchase!
The dealer and all employees were attentive to our needs, flexible with our schedules, and pleasant to work with.
Professional, courteous and efficient. They took my wife to her hair appointment and then picked her up after the work on our vehicle was complete and her hair was done.
Very friendly and service oriented. GM Aubrey is great, salesman Don very good. Take care of problems promptly.
Professional and friendly service, very knowledgeable and informative of what needed to be fixed, great job.
Tom Hardman was excellent to work with. He was very knowledgeable and kept me informed of the progress. He is truly an asset to your organization.
They are very respectful and knowledgeable efficient and as fast as possible and they clean car afterwards
Service to the car was great. Had a problem applying my points, but Jennifer kept at it until the problem was resolved. Good for her!
Service was professional and excellent as usual. I still have a braking issue but it’s not your fault.
The service department handled everything in a professional manner. They were very efficient and had everything completed as expected.
Classic service is great no problems as always. Prompt service, definitely will return in the future
Matt and the team were great. The repair was going to take longer than anticipated and they set me up with a loaner to use.
Service was fast and efficient. I was in and out. Plus you can get free car wash
Explained all the options. Given a very competitive trade in deal. The sales rep was awesome
The work needed on my vehicle is always done in a knowledgeable, professional manner. I am kept in the loop w/updates.
Service department was very good Nice job car was nice and clean. People were real friendly.
Always get my truck A1, customer service is great, they always get me in when I have an issue and get my truck back fast!
Good customer service very nice people and I like coming there to get my car serviced
As always Tom was outstanding and professional greet me upon arrival and kept me up date on the progress of my service.
Gloria was phenomenal to work with. She kept me in the loop the entire time. I was also highly impressed with the layout of the dealership. Definitely one of the nicer dealerships I’ve been to. I love my CT4. After finding out I could no longer order one being that they are out of production I started to look online for the exact one that I wanted. Classic Cadillac had the exact CT4 I was looking for. All the options that I wanted plus the right color perfect timing. The entire process was excellent and I would highly recommend ... Read More DealerRater - Aug 30, 2026
Knowledgeable and friendly service managers and staff. Someone is always there to answer the phone, unlike other dealers.
Man that was my far the best experience I've had at dealer .. Zack and moe and the team were very very easy to work with... made it hard to say no I'll be back and telling everyone how great that was
Easy to schedule appointment, car was finished quickly and loaner vehicle came in handy and car was returned washed. Very pleased with overall experience.
I had a great experience purchasing my truck from Classic Cadillac! The entire process was smooth, easy, and stress-free from start to finish. Everyone was friendly, professional, and made sure I was taken care of throughout the entire purchase. Aubrey, Nick, Gloria, Jen in service 10/10
Clean, quiet, classy, nice waiting area, lots of smiles, manager very nice and finance girl handled all my needs. Tim Bennett, my sales person put a lot and I mean a lot into making this deal happen.
Matt kept me updated with the progress on my car. Problem was addressed and car was returned to me at home in perfect condition.
Very happy with my service and the turn-a-round time on my 2025 Expedition. Thanks Ryan
Great customer service department!!! I received an update on my vehicle from the technician and car was ready when promised
Tom is amazing. He's so helpful always. He always explains the service and not in a way to make you feel stupid!
Fast and friendly service. Prompt repair time and good communication throughout the entire process. Thank you Classic Cadillac
Classic Cadillac was genuinely great! They actually went above & beyond what was needed. I have dealt with Classic since they first opened decades ago. Every single one of their facilities operates very professionally, but personally. From sales to service or parts. The Browns have always operated a top notch corporation.
Please write at least 15 words about this dealership Please write at least 15 words about this dealership
Very impressed with delivery of my car to my home. Very pleasant staff. Recon did a nice job
Everyone in the dealership was so very helpful as we leased our new Cadillac Optiq.
I was waited on right away and was done accurately according to what I was told. Staff was courteous and friendly, a far cry from how I was treated at other east side Cadillac dealers.
The name reflects the quality of work and the manner that they handled the repairs from start to finish. Truly a Class Act! From Matt, Tom and Amir greeting you and offering you all the conveniences to ease the burdensome of having to bring your vehicle in for repair. They continuously keep you informed of the status of your vehicle when in repair. To the service manager, Jennifer, always shadowing the jobs and at times stepping in to help resolve the issue in a VERY PROFESSIONAL Way assuring you that "they have your back. " I just started bringing ... Read More DealerRater - Aug 8, 2026
Mathew in service is top notch! Brought my Cadilac XT6 in for service and a warranty issue with air. Not only did he work on getting it in fast, he knew with a family and kids we needed a loaner. Brought it in Friday, parts ordered and picking up loaner today!
Tom does a great job in service department very professional and lets you know day buy day what’s going on with your car
Anthony T is the best Cadillac salesman EVER! He took his time with us, explained all the details of the car needed at time of delivery and very responsive to our calls.
Your Service Department representatives, Tom, Matthew and Amir always provide excellent service and support. But I am not impressed with your Service Department's Technicians quality of work. This is the third service visit in the last 12 months where I had to return my 2017 CT6 vehicle due to issues that I expected to be taken care of or identified and reported to me when I picked up the vehicle. I beginning to loose a little faith in the quality of service that I am receiving. I have not given up but cautious. Very loyal customer.
thank you, Tim Bennett, for going the extra mile as I've been physically challenged due to recent surgery!
I truly value the knowledgeable, professional friendly service rendered by the Service Dept at Classic Cadillac.
Service center staff is phenomenal. There really is not any room for improvement for this department.
When they rotated my tires, they tore up my valve stem caps so I will need to replace them now only. So not very happy with the poor workmanship.
Professional outfit with excellent and caring staff. Made my purchase of the vehicle so easy.
It is always a pleasure to take my vehicle in for service. Everyone is pleasant knowledgeable, and respectful.
Classic has a Very Good Service Dept. and Very Good Service team to assist you with your vehicle needs.
I am driving my 2nd Escalade ESV and the service department at Classic is top notch. Kindness, patience and helpfulness are 3 words that describe the team in the service department. Jennifer is a great leader and Tom and Matt are always so great to work with.
The sales team at Cadillac were amazing fast and friendly. They definitely have one of the best sales team at classic.
I purchased this vehicle on line through car gurus. Everything went smoothly. The delivery was good but wished the delivery driver spoke English.
It was a bad situation turned into a good one The help of Aubrey especially went out of her way
First time coming to Classic. Don Ashba made the entire car buying experience easy. He was wonderful to work with.
I have been coming to this Dealership for 10 years and I'm completely satisfied
This dealership is top notch. Their service department is extremely efficient. Great customer service all the way around - from sales to service. Would highly recommend if you are interested in a Cadillac.
Worked quickly and efficiently. Gave me a loaner while my car was in the shop
Great customer service! Got an appointment for 30,000 mi maintenance within days. Comfortable waiting room provided drinks and snacks. When my car’s maintenance was complete, it was also cleaned inside as well as out. I will definitely continue to bring my car here for future needs.
Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was good enough to puck it up and charge for me
Out of state buyer,dealership went above and beyond to accommodate me,and the salesman,Don Ashba was extremely helpful and made me feel comfortable with the purchase of the vehicle electronically,delivery was on schedule and we love our cadillac.
I have been going to classic Cadillac since 2020. I have worked with Tim Anthony, Pete and Don and with every vehicle I purchase I have a great experience.
Fast service and easy to get scheduled. Accommodate any needs you may have without issue
Timely service and a nice, washed car in return! I feel good about Classic Cadillac servicing my XT5. Running smoothly now!
Mark B. was a great salesmen. He made the entire experience flawless. This is our 3rd purchase from Cadillac and we are very pleased with the product they make and the staff at Mentor Cadillac.